Product Returns
Satya Paul endeavors to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed.
However, if the product is wrongfully delivered (product doesn't match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to extending full refund or re-fulfilling your order.
To return or exchange a product or report a damage in transit please get in touch with our customer care within 48 hours of delivery with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item.
Our customer care team will look into the issue and revert back within 72 working hours.
Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.
No refunds would be given if the customer has provided wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
Products bought online cannot be exchanged or returned in store.
Cancellations
We will be able to accept order change or cancellation requests any time before we ship your order. Unfortunately , we cannot cancel orders once the shipment is out of our warehouse for delivery.
Refunds
All credit card and net banking transactions will be repaid using the same route which means if you have made your transaction using net banking facility , the net value of your order will be refunded back into your bank account. This will take 7-10 working days from the time the returns are received and approved by the warehouse.
Disclaimer
All policies are subject to change without prior notice. In case of any conflict Terms of use Policy would prevail.
SHIPPING AND HANDLING CHARGES
When you place an order with Satya Paul, you authorize our customs broker to act as your agent with Customs and Revenue departments of the recipient's country, to clear merchandise and process all duties and taxes. All the shipping and handling charges will be charged to your order at the time of checkout process.
Refer to our terms & conditions page for further information and policies.
PRODUCT INFORMATION
Dimensions (approximate): Sarees - 5.5 meter, Blouse - 1 meter
Scarves - 1.1 * 1.1 meter
Note:
- Some products (sarees) have been shot with embellishments. Embellished products will be delivered onlyif you select Print Embellished as 'Surface'.
- Tops and tunics, Anarkalis, Bridal garments and tee shirts: These garments are available in specific size set. Please connect with our customer care team to understand the measurements.
- All lehengas are customized to your size. Blouse is only stitched after the order is confirmed.
- In images: accessories, blouse styles and material of blouses shown, may not be part of the product as some of them are meant for show. All blouses are unstitched, unless specified. If you wish to utilize our blouse styling and stitching services, choose your blouse style from options given above under Blouse Wizard. Additional charges applicable.
- In case of any customization, additional charges will be applicable.
Contact customercare@satyapaul.com for any further queries.
